Team Lead, Product Support - Revenue Suite
Core
Leading a team of Operations Associates to resolve complex user issues and improve Stripe's support systems and product quality.
Role type
Senior Team Lead, Product Support Operations
Builds
Frictionless support experiences for Stripe users (SMBs, Startups, Enterprises)
Domain
Fintech / Customer Support Operations
Deliverable
client delivery
Required skills
Team leadership, performance management, coaching, process improvement, capacity planning, cross-functional collaboration
Preferred skills
Business metrics reporting, new process launch
Responsibilities
Guide team in troubleshooting external user issues, manage operational performance to deliver KPIs, identify process improvements to scale operations, manage capacity and scheduling, support recruitment initiatives, coach and mentor individuals, provide performance feedback, foster team culture
Seniority
Senior, hands-on IC with team management
