Enterprise Product Support Manager
Core
Recruit, manage, and develop a team of Operations Associates to support Stripe's largest and fastest-growing enterprise users globally, focusing on building operations, driving process improvements, and delivering an incredible user experience.
Role type
Senior Operations Manager (Enterprise Support)
Builds
Enterprise support operations capability and team performance for Stripe's global user base
Domain
Fintech / SaaS / Enterprise Support
Deliverable
client delivery
Required skills
Team leadership and development, operational strategy, process improvement, cross-functional partnership, data-driven analysis, performance metrics management, risk mitigation
Preferred skills
Scaling support teams, expanding multilingual operations, launching new processes in high-growth tech environments
Technologies
None stated
Responsibilities
Guide the organization to design and deliver incredible user experiences in globally and in APAC region, Recruit, manage, coach, and develop a team of Enterprise Support Specialist, Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact, Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks, Set clear goals and direction, and provide regular feedback on team members' performance
Seniority
Senior, hands-on IC with team leadership
