Product Support Operations, Team Lead
Core
Lead a team of Operations Associates to resolve complex user issues and drive operational performance for Stripe's global user base.
Role type
Team Lead, Product Support Operations
Builds
Frictionless support experiences for independent businesses, startups, SMBs, and enterprises
Domain
Financial infrastructure / Customer Support
Deliverable
client delivery
Required skills
team coaching, performance management, operational KPI tracking, customer service expertise, process improvement, capacity planning, recruitment support, mentorship, performance reviews
Preferred skills
new process launch, continuous improvement methodologies
Technologies
N/A
Responsibilities
Guide team in troubleshooting external user issues, manage operational performance to deliver KPIs, identify process improvements to scale operations, manage capacity and scheduling, support recruitment initiatives, coach and mentor individuals, provide performance feedback, drive team culture and engagement
Seniority
Senior, hands-on IC with team leadership
