Technical Product Support (TPS) Engineer
Core
Provide technical support, troubleshooting, and documentation for semiconductor equipment (PVD) at customer sites and engineering labs, acting as a focal point between customers and field teams.
Role type
Senior IC technical product support engineer (semiconductor equipment)
Builds
Semiconductor manufacturing equipment and processes
Domain
Semiconductor manufacturing / Materials science
Required skills
Engineering education, PVD equipment experience, complex technical diagnosis, cleanroom/lab work, data reporting (MTBF, MTBI), documentation creation, cross-regional issue resolution
Preferred skills
Field/customer support background, PVD equipment expertise
Technologies
PVD equipment, engineering tools, GPS systems
Responsibilities
Handle escalations, fleet performance, system installations, and upgrades; Act as intermediary for field engineers; Provide Alpha and Beta site support for new hardware/software/processes; Review ECOs and generate system performance data; Create technical documentation and support plans; Present at customer level.
Seniority
Senior, hands-on IC