Manager III, Customer Engineer (M3)
Core
Manage a district of Customer Engineers, driving system sales support, installation execution, and customer relationship management for semiconductor equipment.
Role type
Senior IC Customer Engineer Manager
Builds
System installations, customer support plans, and district financial forecasts
Domain
Semiconductor equipment manufacturing and field service
Required skills
Customer relationship management, team coaching and performance management, account planning, financial forecasting, RMA procedure management, system installation oversight
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain customer relationships at all levels within the district; Manage, coach, and direct customer engineers including salary and career planning; Act as the prime interface with Product Divisions for tech support and reliability; Execute escalation procedures and manage RMA procedures; Lead system installation planning, reporting, and execution; Manage district financial forecasts and cost efficiency.
Seniority
Manager, hands-on leadership