Global Software Support Engineer III - (E3)
Core
Manage customer expectations and issues with software releases, troubleshoot complex software problems, and track software performance at external customer sites for semiconductor equipment.
Role type
Senior Software Support Engineer
Builds
Software quality improvements and field readiness for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science
Required skills
Software troubleshooting, customer requirement analysis, software validation, training development, root cause analysis, prioritization
Preferred skills
Experience with Applied Materials equipment, self-management, teamwork
Technologies
Semiconductor equipment software
Responsibilities
Manage customer expectation and issues with software releases; Troubleshoot complex software problems; Track software performance and quality at external customer sites; Perform customer scenario validation for key enhancements; Interface with external customers for requirements analysis; Develop software training programs for Field/Lab techs; Deliver training for junior level engineers
Seniority
Senior, hands-on IC