Customer & Commercial Operations Specialist-Shanghai
Core
Support team alignment, drive operational improvements, and resolve complex customer and order issues for semiconductor equipment.
Role type
Mid-level operational specialist (customer & commercial operations)
Builds
Operational processes, training materials, and customer service solutions for semiconductor equipment
Domain
Semiconductor manufacturing equipment & commercial operations
Deliverable
dashboards & analysis
Required skills
Cross-functional collaboration, process documentation, stakeholder management, system testing, compliance management, customer relationship management, resource allocation, multi-site scenario management, MDG setup
Preferred skills
Conceptual expertise in own discipline, knowledge of market competition, problem-solving with new perspectives
Technologies
B2B, ASN, MDG, RIT, UAT
Responsibilities
Act as a key resource to the manager by supporting team alignment, driving operational improvements, and resolving complex issues. Develop and standardize training materials and process documentation. Lead cross-functional collaboration with FSO, Order Fulfillment, and Engineering. Handle complex customer requests and manage multi-site scenarios involving orders, billing, and entitlement. Contribute to system testing and proactively resolve recurring system issues. Independently manage MDG customer master setup and entitlement compliance.
Seniority
Mid-level, hands-on IC