Technical Product Support Engineer III
Core
Provide technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor equipment at customer sites and engineering labs.
Role type
Senior IC technical product support engineer
Builds
Semiconductor manufacturing equipment and process solutions
Domain
Semiconductor equipment and materials science
Required skills
Technical troubleshooting, fleet performance analysis, system installation, calibration, documentation creation, ECO review, data reporting
Preferred skills
Cross-disciplinary knowledge, project leadership, complex problem solving
Technologies
Semiconductor equipment, engineering tools, process software
Responsibilities
Handle technical escalations and fleet performance for specific customers; Act as field escalation focal point for field engineers; Provide Alpha and Beta site support for new hardware/software installation and testing; Review and generate Engineering Change Orders (ECOs); Generate system performance data (MTBF, MTBI, Availability); Create technical documentation (CENs, BKMs) and present at customer level.