Global Software Support Engineer I
Core
Resolve low-complexity equipment software application and systems issues for semiconductor chip and display manufacturing tools.
Role type
Junior IC software support engineer
Builds
Software support for semiconductor equipment
Domain
Semiconductor manufacturing / Materials science
Deliverable
client delivery
Required skills
software troubleshooting, ticketing systems, equipment software documentation, root cause analysis, prioritization
Preferred skills
self-management, teamwork, curiosity
Technologies
software ticketing systems, equipment software documentation
Responsibilities
Understand and resolve low-complexity equipment software application and systems issues; Provide customer software support via Software Ticketing system; Assist in analysis of software issues reported on customer tools by field engineers; Participate in after action reviews to determine root cause; Document work activities in line with BKM practices; Manage many priorities and focus on what is most important.