Product Support Engineer 4
Core
Regional Product Support Engineer providing technical support, troubleshooting, and repair for complex electro-mechanical equipment and systems.
Role type
Senior IC product support engineer (electro-mechanical)
Builds
Service and lifecycle solutions for critical equipment and processes
Domain
Semiconductor manufacturing equipment (electro-mechanical)
Deliverable
physical/clinical work
Required skills
electro-mechanical troubleshooting, root cause analysis, schematic interpretation, remote and on-site escalation management, data analysis, clean room operations
Preferred skills
Control Works software troubleshooting, Analog-to-Digital I/O device knowledge, directory structure troubleshooting, technical customer communication
Technologies
Control Works, IOC, SIOC, EIOC, Tool Platform SW Package
Responsibilities
Diagnose, troubleshoot, and repair complex electro-mechanical equipment; formulate root cause hypotheses and action plans; provide quality remote and on-site escalation support; act as technical mentor for field engineers; work in constrictive clean room environments; travel domestically and internationally.
Seniority
Senior, hands-on IC