ETCH Manager III, Customer Engineer
Core
Manages a district of Customer Engineers, driving system installation, process support, and account planning for semiconductor equipment.
Role type
Senior Customer Engineering Manager
Builds
System installations and process support for semiconductor manufacturing equipment
Domain
Semiconductor equipment / Materials science
Required skills
Team management, Account planning, System installation management, RMA management, Financial forecasting, Performance appraisal, Escalation management, Cross-functional interface
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develops and maintains customer relationships at all levels; Manages, coaches, and directs customer engineers including salary and career planning; Initiates business reports and serves as the prime interface with Product Divisions; Monitors award and mentor programs; Executes escalation procedures; Responsible for system installation planning, reporting, and execution; Manages RMA procedures and engineer effectiveness tracking.
Seniority
Manager, hands-on leadership