Manager Customer Engineer
Core
Manage a district of Customer Engineers, oversee system installation and support, and drive financial results for semiconductor equipment accounts.
Role type
Manager, Customer Engineering
Builds
Semiconductor manufacturing equipment and process support
Domain
Semiconductor manufacturing / Materials science
Required skills
Team management, customer relationship management, system installation planning, RMA management, financial forecasting, performance appraisal, escalation handling
Preferred skills
Cross-functional collaboration, coaching, business acumen
Technologies
Semiconductor equipment, RMA systems
Responsibilities
Manage, coach, and direct customer engineers; execute system installation planning and execution; monitor CSD Award and mentor programs; handle escalations; manage RMA procedures; provide account planning and financial forecasting.
Seniority
Manager, supervisory role