DDP Manager III, Customer Engineer
Core
Manage and lead a team of Customer Engineers to maintain relationships with semiconductor customers, oversee system installations, and drive operational efficiency in the Yokkaichi region.
Role type
Senior Customer Engineer Manager (Regional)
Builds
Customer satisfaction, system reliability, and operational efficiency for semiconductor manufacturing equipment.
Domain
Semiconductor equipment and materials science
Required skills
Team leadership, customer relationship management, system installation oversight, financial forecasting, RMA process management, performance evaluation, cross-functional collaboration
Preferred skills
Strategic planning, mentorship program management, cost optimization, stakeholder communication
Technologies
Semiconductor manufacturing equipment, RMA systems, performance tracking tools
Responsibilities
Manage, guide, and supervise all Customer Engineers in the region; maintain relationships with all stakeholders at all levels; oversee system installation planning and execution; manage RMA procedures and engineer effectiveness; conduct financial forecasting and cost efficiency analysis for the region; execute escalation procedures; monitor CSD award programs and mentorship assignments.
Seniority
Senior, hands-on IC with management responsibilities