Senior Manager, Business & Technical Operations - Content & Business Products
Core
Lead and grow the team responsible for operational health, reliability, and continuous improvement of programs, products, and platforms powering Content & Business Products, including NTech (AV, IT operations, ITAM) and Customer Service.
Role type
Senior Manager, Business & Technical Operations
Builds
Enterprise tools, services, and support functions for internal departments (Finance, Talent, N-Tech, Customer Support) and Netflix members.
Domain
Streaming media / Enterprise IT Operations / M&A Integration
Deliverable
infrastructure
Required skills
Technical program management, IT/enterprise support operations, M&A integration, team leadership, cross-functional stakeholder management, risk management, resource planning, operational KPI/SLA definition
Preferred skills
Strategic direction setting, navigating ambiguity, culture championing
Technologies
Enterprise systems, software development lifecycles, program management methodologies
Responsibilities
Recruit, hire, develop, and retain a world-class team of program managers and operations professionals; Oversee planning and execution of programs across NTech and Customer Service; Own the operational and technical integration of acquired companies, teams, and tools; Define, implement, and optimize scalable program management processes; Act as a central point of contact for Engineering, Product, IT, Customer Service, Finance, Legal, and Talent stakeholders; Define and track operational KPIs and SLAs; Proactively identify, assess, and mitigate technical, operational, and organizational risks; Communicate program status, operational risk, and integration progress to executive leadership; Collaborate with leadership to forecast and allocate staffing, tooling, and integration budget needs.
Seniority
Senior, hands-on IC with mentorship responsibilities
