Software Product Support Engineer
Core
Tier 3 expert for complex software/platform issues, ensuring reliable, scalable, and high-performing systems across global customer environments.
Role type
Senior Software Product Support Engineer (Backend/DevOps)
Builds
Next-generation software platforms for semiconductor equipment
Domain
Semiconductor equipment, cloud-native infrastructure
Required skills
Tier 3 troubleshooting, backend system flows, root cause analysis, Linux environments, containerization (Docker), Kubernetes, CI/CD, monitoring, agentic AI systems
Preferred skills
Kubernetes operations, Prometheus, Grafana, ELK, Helm, Terraform, Python, PowerShell, Bash, software development background
Technologies
Linux, Docker, Kubernetes, Prometheus, Grafana, ELK, Helm, Terraform, Python, PowerShell, Bash
Responsibilities
Act as Tier 3 expert for complex software/platform issues, troubleshoot backend system flows, analyze and reproduce issues, support containerized applications, collaborate with R&D and DevOps teams, contribute to CI/CD processes, support new product introduction, develop tools and documentation
Seniority
Senior, hands-on IC
