Software Tech Support Engineer
Core
Tier 3 expert for complex software/platform issues, ensuring reliable, scalable, and high-performing systems across global customer environments.
Role type
Senior IC software support engineer (backend/DevOps)
Builds
Next-generation software platforms for semiconductor and display manufacturing
Domain
Semiconductor equipment / Materials science
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Tier 3 troubleshooting, backend system flow analysis, root cause analysis, Linux environment management, containerized application operations, CI/CD process support, NPI readiness validation, tool development
Preferred skills
Kubernetes operations, monitoring tools (Prometheus, Grafana, ELK), Infrastructure as Code (Helm, Terraform), scripting (Python, PowerShell, Bash), software development background
Technologies
Linux, Kubernetes, Docker, CI/CD, Prometheus, Grafana, ELK, Helm, Terraform, Python, PowerShell, Bash
Responsibilities
Act as Tier 3 expert for complex software/platform issues, troubleshoot backend system flows across software/infrastructure layers, analyze and reproduce issues to drive preventive solutions, support and operate containerized applications, collaborate with R&D/HW/DevOps on debugging and system improvements, contribute to CI/CD and production reliability, support new product introduction (NPI), develop tools and documentation to improve support efficiency
Seniority
Senior, hands-on IC
