System Engineer - ( L3 End-to-End support expert)
Core
Senior L3 support expert providing end-to-end troubleshooting, root-cause analysis, and production reliability for complex enterprise applications, Linux, Kubernetes, cloud, and infrastructure.
Role type
Senior IC System Engineer (L3 End-to-End Support)
Builds
Stable, reliable, and supportable production environments for enterprise-scale AMI and utility solutions.
Domain
Utilities / Cloud Infrastructure / DevOps
Required skills
Linux troubleshooting, Kubernetes management, Cloud infrastructure (AWS/Azure), Networking, Monitoring & Observability, Root-cause analysis, Automation scripting (Python/Bash), High Availability & Disaster Recovery, Incident management
Preferred skills
Experience with Cuculus or ZONOS platforms, Knowledge of specific utility solutions
Technologies
Kubernetes, AWS, Azure, Linux, Prometheus, Grafana, ELK Stack, Zabbix, Shell/Bash, Python
Responsibilities
Perform complex end-to-end troubleshooting and root-cause analysis for critical production issues; Ensure production reliability, availability, and performance; Build and maintain observability (metrics, logs, dashboards, alerting); Develop automation scripts to reduce operational toil; Support major incidents, outages, and customer escalations; Coordinate with development and other specialists for deep technical investigations.
Seniority
Senior, hands-on IC
