Global Product Support (YTG)
Core
Resolve moderate/high difficulty equipment software application and systems issues for semiconductor customers via ticketing and collaboration with field engineers.
Role type
Senior IC product support engineer (semiconductor equipment software)
Builds
Software Change Notifications, Key Feature Procedures, and customer-focused feature documentation for semiconductor equipment software
Domain
Semiconductor manufacturing equipment / Materials science
Required skills
Software troubleshooting, System analysis, Technical documentation, Customer training, Cross-functional collaboration, Bug investigation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Analyze and resolve equipment software application and systems issues of moderate/high difficulty; Provide customer software support via Software Ticketing system; Assist in analysis of software issues reported by field engineers; Create, test, and verify Software Change Notifications and Key Feature Procedures; Develop customer-focused feature documentation for external software features; Participate in equipment software specification and design reviews; Train junior level engineers and customer engineers on technical software products and systems issues
Seniority
Mid-level, hands-on IC