Software Support Engineer - Tier 3
Core
Provide Tier 3 software support for semiconductor equipment, resolving complex field issues, performing root cause analysis, and driving feature improvements.
Role type
Senior Software Support Engineer (Tier 3)
Builds
Support processes, troubleshooting plans, and in-house utilities/tools for field teams
Domain
Semiconductor equipment and materials science
Deliverable
client delivery
Required skills
Root cause analysis, complex system troubleshooting, Linux and Windows administration, software documentation, stakeholder communication, self-learning
Preferred skills
Software development, software testing and integration
Technologies
Microsoft, Linux
Responsibilities
Contain field software escalations without code changes, independently resolve complex customer issues, reproduce issues on internal systems, develop training programs for field engineers, initiate support-related specs and documentation, collect and address end-user pain points
Seniority
Senior, hands-on IC