Site Director - Field Service Operations
Core
Lead a large, customer-facing operations organization supporting a strategic semiconductor manufacturing environment, driving service transformation and operational excellence.
Role type
Senior IC Site Director (Field Service Operations)
Builds
Service and support operations for semiconductor manufacturing equipment
Domain
Semiconductor manufacturing / Field Service
Required skills
Strategic leadership, organizational transformation, stakeholder management, team development, operational performance management, customer relationship management, data-driven decision-making, safety and quality standards
Preferred skills
Experience in semiconductor or advanced manufacturing, experience leading managers in complex operational environments, ability to balance people and business priorities
Technologies
None stated
Responsibilities
Lead a multi-layered organization of managers and senior leaders; Drive operational performance and customer satisfaction; Build trusted relationships with customers at executive levels; Lead organizational transformation toward a service-centric model; Coach and develop future leaders; Partner with regional and global leaders on strategic priorities; Use data and metrics to drive continuous improvement
Seniority
Senior, hands-on IC