Manager III, Customer Engineer-ETCH/CMP
Core
Manage a district of Customer Engineers (ETCH/CMP) to drive system sales, installation, and customer support for semiconductor equipment.
Role type
Senior IC Customer Engineer Manager
Builds
Semiconductor manufacturing equipment (ETCH/CMP systems)
Domain
Semiconductor manufacturing / Materials science
Required skills
Customer relationship management, team leadership and coaching, account planning, financial forecasting, RMA management, system installation oversight, performance appraisal
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers; act as the prime interface with Product Divisions (tech support, training, spares, reliability); monitor CSD Award Program and mentor programs; execute escalation procedures; support system sales and provide support plans; manage financial forecasts and cost efficiency; oversee system installation planning and execution; manage RMA procedures and engineer hours tracking.
Seniority
Manager, hands-on leadership