2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)
Core
Provide primary technical support for semiconductor capital equipment, assisting with customer escalations, fleet performance, system installations, and product improvement programs.
Role type
Junior IC product support engineer (semiconductor equipment)
Builds
Semiconductor manufacturing equipment and process solutions
Domain
Semiconductor manufacturing / Materials science
Required skills
Troubleshooting complex technical issues, System installation and calibration, Data analysis (MTBF, MTBI), Technical documentation, Cross-functional collaboration, Project prioritization
Preferred skills
Semiconductor capital equipment experience, Field service experience, Manufacturing operations experience
Technologies
Semiconductor equipment, Engineering Change Orders (ECO), Customer Engineering Notices (CENs)
Responsibilities
Serve as primary technical support resource for assigned customer accounts, Act as liaison between customers and field teams, Support Alpha and Beta site activities for new hardware/software validation, Generate and analyze system performance data, Contribute to development of technical documentation, Present technical findings to customers and stakeholders
Seniority
Junior, New College Grad