Field Quality Engineer
Core
Improve service quality, customer satisfaction, and equipment reliability across the installed base by linking field service, engineering, and quality organizations to identify issues and drive corrective actions.
Role type
Field Quality Engineer (IC)
Builds
Service quality improvements, root-cause investigations, corrective actions, and knowledge assets for semiconductor equipment.
Domain
Semiconductor equipment / Capital equipment manufacturing
Required skills
Root-cause analysis, data analysis, problem-solving, cross-functional collaboration, quality metrics tracking, training/coaching
Preferred skills
Semiconductor equipment experience, quality management systems, continuous improvement methodologies, reliability engineering, failure analysis
Technologies
Quality management systems, data analysis tools
Responsibilities
Analyze field service data and customer feedback to identify quality improvement opportunities; Lead root-cause investigations and corrective actions for recurring product and service issues; Partner with field service, engineering, manufacturing, and customer quality teams to resolve complex technical problems; Improve the quality and completeness of service documentation and knowledge assets; Develop and track quality metrics and dashboards; Support customer escalations through technical analysis and structured problem solving; Drive field quality capability development through training and coaching.
Seniority
Mid-Senior level, hands-on IC