Operations and Customer Quality Engineer
Core
Ensures product quality and customer experience for semiconductor manufacturing equipment by managing quality standards, root cause analysis, and continuous improvement.
Role type
Senior IC quality engineer (hardware manufacturing)
Builds
High-reliability semiconductor and display manufacturing equipment
Domain
Semiconductor manufacturing / Hardware engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis (8D, SCAR), Statistical process control, FMEA, DMAIC, Lean Manufacturing, APQP, PPAP, ISO9001, Excel (Pivot/VLOOKUP), Power BI, Technical drawing interpretation, Supplier quality management, Customer escalation resolution
Preferred skills
Six Sigma Green Belt, Semiconductor equipment experience, High-volume manufacturing experience
Technologies
Excel, Power BI, 8D methodology, FMEA, DMAIC, ISO9001
Responsibilities
Develop and apply quality standards and testing procedures to verify product quality; Analyze operational data to identify trends and recommend corrective actions; Lead multi-functional teams to resolve customer complaints and escalations; Drive continuous improvement initiatives to reduce qualification cycle time and cost; Monitor field customer performance and conduct post-mortem reviews to prevent issue recurrence; Manage supplier quality metrics and coordinate problem-solving activities.
Seniority
Senior, hands-on IC