Manager, Customer Engineering (m/f/d)
Core
Build and lead a high-performing Customer Engineering organization from the ground up to support the launch, ramp-up, and long-term success of a major semiconductor manufacturing facility.
Role type
Manager, Customer Engineering (Service Operations)
Builds
A world-class engineering organization and service operations for a strategic semiconductor customer
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
infrastructure
Required skills
Team leadership, workforce planning, operational readiness, safety management, continuous improvement, stakeholder management, resource planning, risk mitigation, performance management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Recruit, develop, and coach a team of Customer Engineers; Lead service operations through equipment installation, qualification, and production ramp-up; Own performance metrics for safety, quality, and customer satisfaction; Partner with strategic customer engineering and operations teams; Collaborate with internal Product Support, Engineering, and Supply Chain teams
Seniority
Manager, hands-on leadership