Leiter des Kundensupports (m/w/d)
Core
Build and lead the customer service organization to ensure reliable machine operation for clients in Europe and Asia, establishing Lidrotec as a trusted production partner.
Role type
Senior IC service operations manager (hardware/semiconductor equipment)
Builds
Service infrastructure, partner networks, and operational processes for semiconductor manufacturing equipment
Domain
Semiconductor equipment manufacturing and field service
Required skills
Team leadership, service model design, partner network management, technical coordination, training program development, service contract management, global customer collaboration, English fluency, German fluency
Preferred skills
Existing network of service partners or engineers, experience with cleanroom operations, change control processes, willingness to travel worldwide
Technologies
Service tracking systems, remote diagnostics tools, spare parts management systems (via careerplan.io/jobs/2832832-leiter-des-kundensupports-mwd-at-lidrotec-gmbh)
Responsibilities
Define and implement regional service models combining internal technicians and external partners, recruit and lead field service technicians, coordinate technical operations and troubleshooting, establish training and certification programs, manage spare parts and consumables logistics, define and monitor service KPIs (MTBF, MTTR, customer satisfaction), support on-site installations and acceptance tests
Seniority
Senior, hands-on IC