Technical Product Support Engineer
Core
Provide technical support, escalations, fleet performance analysis, and system installation/upgrades for semiconductor and display manufacturing equipment at customer sites.
Role type
Senior IC technical product support engineer
Builds
Semiconductor and display manufacturing equipment (chips, displays)
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Technical troubleshooting, system installation, calibration, performance data analysis (MTBF, MTBI), documentation creation, stakeholder communication, project leadership
Preferred skills
Knowledge of best practices, competitive market awareness, complex problem solving
Technologies
Semiconductor equipment, engineering tools, process software
Responsibilities
Handle field escalations and fleet performance monitoring; Act as intermediary between customers and field engineers; Provide Alpha and Beta site support for new hardware/software; Generate system performance reports and spending analysis; Create and review technical documentation (CENs, BKMs); Present technical improvements to customers.