Customer Business Operations Specialist IV
Core
Senior Customer Business Operations professional driving operational excellence, revenue assurance, and strategic delivery management for key accounts.
Role type
Senior IC Customer Business Operations Specialist
Builds
Strategic customer account delivery, revenue assurance, and contract execution
Domain
Semiconductor manufacturing equipment / B2B Operations
Required skills
Customer demand planning, Strategic delivery management, Contract execution, Revenue risk mitigation, Cross-functional leadership, Process improvement, Business analysis, ERP systems, Stakeholder influence
Preferred skills
AI tools implementation, Mentoring team members, Complex problem solving
Technologies
ERP systems, Business intelligence tools
Responsibilities
Own customer demand planning and delivery alignment for strategic accounts, Identify and mitigate operational and revenue risks, Support execution of customer agreements and entitlement requirements, Lead cross-functional projects to improve operational effectiveness, Analyze data to identify trends and support management decision-making, Mentor team members and drive organizational capability development
Seniority
Senior, hands-on IC
