Customer Business Operations Specialist III
Core
Support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration, and revenue-related business processes.
Role type
Senior IC sales operations specialist
Builds
Customer delivery commitments and revenue assurance for strategic accounts
Domain
Semiconductor manufacturing equipment sales operations
Required skills
Customer demand planning, delivery management, contract administration, revenue assurance, ERP systems, Microsoft Excel, operational reporting, cross-functional collaboration, risk identification, process improvement
Preferred skills
Semiconductor industry experience, strategic account management, capital equipment background
Technologies
SAP, Microsoft Excel, ERP systems, operational reporting tools
Responsibilities
Coordinate customer demand planning and delivery management for assigned accounts; Monitor demand changes and forecast updates; Identify and communicate delivery, operational, and revenue-related risks; Support execution of customer agreements and entitlement activities; Prepare recurring reports and business summaries; Collaborate with Sales, Finance, Legal, and Order Management teams
Seniority
Senior, hands-on IC
