Manager III, Customer Engineer
Core
Manage a district of Customer Engineers, driving system installation, customer relationship management, and operational efficiency for semiconductor and display manufacturing equipment.
Role type
Senior IC Customer Engineer Manager
Builds
System installations, customer support plans, and operational processes for semiconductor and display chip manufacturing equipment
Domain
Semiconductor and Display Manufacturing
Required skills
Customer relationship management, team coaching and performance management, account planning, financial forecasting, system installation planning, RMA procedure management, cross-functional interface management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and maintain customer relationships at all levels; manage, coach, and direct customer engineers including salary and career planning; initiate business reports and serve as the prime interface with Product Divisions; monitor award and mentor programs; execute escalation procedures; manage system installation planning and execution; manage RMA procedures and engineer effectiveness tracking
Seniority
Manager, hands-on leadership