Senior Manager, Netflix Technology Experience (APAC)
Core
Leads a Manila-based regional IT operations team (Remote Corp Support, Remote Studio Support, IAM) to ensure service excellence and user experience for Netflix's global technology organization.
Role type
Senior Manager, IT Operations & Technology Management
Builds
Global technology support services and identity management infrastructure for Netflix
Domain
Entertainment streaming, IT Operations, Cloud Infrastructure, IAM
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Operations management, team leadership (managing managers), strategic planning, data-driven decision making, budget forecasting, IAM knowledge, cloud applications, networking, AI/automation adoption, change management
Preferred skills
Production/Post-Production experience, Netflix culture alignment
Technologies
Cloud applications, Identity and Access Management (IAM), observability tooling
Responsibilities
Lead multidisciplinary IT teams across Remote Enterprise, Remote Studio, and IAM domains; Build and coach managers to lead high-autonomy teams; Ensure operational excellence and leverage data for business decisions; Manage annual budget, workforce, and portfolio forecasting; Champion adoption of AI and automation to enhance team performance; Establish cross-region partnerships to drive global strategy.
Seniority
Senior Manager, hands-on leadership
