Technical Product Support (TPS) Engineer II Senior - (E2) - CMP
Core
Provides systems support for engineering systems in applications or reliability labs, acting as an intermediary between customers and factory field engineers to support diagnosis, troubleshooting, and debugging of semiconductor equipment.
Role type
Senior Technical Product Support Engineer
Builds
Supports installation, operation, calibration, service, and testing of new hardware, software, and processes at Beta Sites.
Domain
Semiconductor manufacturing equipment and materials science
Required skills
Systems support, technical documentation, performance metrics analysis, vendor coordination, engineering-level presentation, troubleshooting, calibration, installation, operation, debugging
Preferred skills
Conceptual knowledge in materials science and engineering, business driver understanding, informal team guidance
Technologies
Engineering systems, semiconductor equipment, documentation tools (CENs, BKMs)
Responsibilities
Provide systems support for engineering systems in applications or reliability labs; Act as intermediary between customer and factory by providing technical support and documentation to field engineers; Provide Beta Site Support for new hardware, software, or processes; Present system performance data including Uptime, MTBF, MTBI, and availability metrics; Support GPS in generating documentation and create technical improvement plans.
Seniority
Senior, hands-on IC