Global Product Support Engineer
Core
Develop service procedures, troubleshoot equipment issues, and train customer engineers on semiconductor manufacturing tools.
Role type
Senior Product Support Engineer (Semiconductor Equipment)
Builds
Technical Product Manuals, Customer Engineering Notices, troubleshooting guides, and training packages for chip manufacturing equipment.
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Failure Analysis, FMECA, CAPA, Technical Documentation, Training Delivery, Root Cause Analysis, Process Qualification
Preferred skills
Best Known Methods (BKMs) development, New Product Introduction (NPI) support, Cross-functional collaboration
Technologies
Semiconductor equipment, Chamber systems, Manufacturing processes
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability group to review and address Top Field Issues; Develop and document procedures to install, retrofit, and maintain the product; Train Customer Engineers, Process Engineers, and Technical Product Support assigned to customers.
Seniority
Senior, hands-on IC