Manager, Technology Systems and Operations (Creative)
Core
Lead technology operations and support for Netflix's global Games and VFX production teams, enabling seamless, secure, and scalable creative workflows.
Role type
Manager, Technology Systems and Operations (Creative Tech)
Builds
Technology support services, automated workflows, and operational frameworks for Games and VFX studios
Domain
Entertainment, Games, VFX, Creative Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Technical operations management, Games/VFX pipeline expertise, automation strategy, team leadership, MSP management, incident management, data-driven decision making, cross-functional collaboration, remote/virtualized workstation proficiency, ITSM tools proficiency
Preferred skills
Experience with GenAI/GenMedia solutions, root cause analysis, training program development
Technologies
Maya, Nuke, Unreal Engine, Unity, Teradici, Parsec, Citrix, VDI, JIRA, Confluence, Tableau, Zendesk
Responsibilities
Define and execute technology operations strategy, build and develop high-performing teams, oversee daily operations of support teams, optimize support workflows and automate troubleshooting, collaborate with engineering and product teams to improve supportability, serve as primary escalation point for complex technical issues
Seniority
Manager, strategic leadership & team building