Duty Manager (Super Host)
Core
Oversee front office operations, guest services, and team management for a new serviced apartment hotel.
Role type
Hotel Duty Manager
Builds
Punthill Epping Apartments (100 apartments, conference rooms, gym, laundry)
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office management, team leadership, complaint resolution, rostering, emergency management, sales lead generation, customer service
Preferred skills
Adaptability, ownership mindset, problem-solving, attention to detail
Technologies
None stated
Responsibilities
Oversee front office including complaint escalation and team management; Ensure high-level guest services at check-in/out; Create memorable guest experiences; Identify new sales leads; Manage emergency situations; Support Hotel Manager with admin tasks
Seniority
Mid-level, hands-on IC
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