Recoveries Officer
Core
Manage outstanding debt for NAT and retail portfolios by partnering with Debt Collection Agencies (DCAs) and internal stakeholders to drive recovery performance.
Role type
Recoveries Officer
Builds
Recovery performance across NAT and retail portfolios
Domain
Financial services / Credit management
Deliverable
client delivery
Required skills
Debt collection, Credit management, Customer service, Stakeholder management, Financial hardship resolution, Data analysis, Microsoft Office (Outlook, Excel), Problem-solving
Responsibilities
Action and respond to DCA enquires within target time frames, Liaise with stakeholders regarding credit management and customer accounting, Support customers experiencing financial hardship by identifying suitable payment solutions, Monitor outstanding debt and assist in recovery activities, Contribute to initiatives that reduce bad debt and improve recoveries processes, Provide support to the Senior Recoveries Officer and Recoveries Team Leader