Senior Director, Central Operations
Core
Lead the transformation of the Operations organization by building a centralized function focused on operational excellence, AI/automation, data/KPIs, systems governance, and learning & development.
Role type
Senior Director, Central Operations
Builds
Centralized operational backbone, AI/automation solutions, KPI frameworks, governance cadences, and L&D infrastructure
Domain
Business Operations / AI & Automation / Organizational Design
Required skills
Operational infrastructure design, AI and automation strategy, Change management, Data analytics and KPI definition, Systems governance, Learning and development program design
Preferred skills
Experience in fast-growing or scaling organizations, Cross-functional influence, Strategic vision
Technologies
AI tools, Automation platforms, Operational tool stacks, Data reporting systems
Responsibilities
Lead the AI and automation agenda to reshape operational workflows; Build and lead a high-performing Central Operations team; Define and maintain standards frameworks (SOPs, controls, quality benchmarks); Own the KPI framework and operational reporting; Govern the Operations tool stack and vendor relationships; Build scalable L&D infrastructure for the Operations organization
Seniority
Senior Director, strategic leadership & team building
