Technical Account Manager Specialist — Strategic Accounts (LATAM & Africa)
Core
Own end-to-end technical performance of a portfolio of strategic merchants across Latin America and Africa, focusing on approval rates, chargebacks, refunds, payouts, latency, and Share of Wallet growth.
Role type
Senior Technical Account Manager (Payments)
Builds
Payment infrastructure and flows for global merchants
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Technical account management, payments operations, SQL, data analysis, payments ecosystem knowledge (authorization, acquiring, issuing, 3DS, tokenization, chargebacks, settlement, REST APIs, webhooks), cross-functional collaboration, incident response, account expansion strategy, mentoring
Preferred skills
Python (pandas), Spanish fluency, experience with streaming/marketplaces/gaming/travel/SaaS/subscription merchants, card-network programs (Visa/Mastercard tokens), local payment methods (LATAM/Africa), BI/observability tools (Tableau, Looker, OpenSearch, Datadog)
Technologies
SQL, BigQuery, Python, pandas, Tableau, Looker, OpenSearch, Datadog
Responsibilities
Investigate payment performance changes and root causes (issuer behavior, decline codes, 3DS failures, routing, tokenization); Use SQL to analyze large datasets and provide actionable recommendations; Collaborate with Product/Engineering on A/B tests for payment flows; Lead technical workstreams for new-market/method launches; Partner with Risk to reduce chargebacks; Lead technical discussions during QBRs for C-level stakeholders; Coordinate incident response and post-incident analysis; Identify account-expansion opportunities; Mentor Analysts and Junior TAMs
Seniority
Senior, hands-on IC with mentorship responsibilities