After Sales Quality Engineer (m/f/d)
Core
Manage day-to-day after-sales processes, coordinate customer requirements, handle complaints, and track KPIs for Lithium-Ion battery packs in the e-mobility sector.
Role type
After Sales Quality Engineer
Builds
Customer support processes and quality reporting for hybrid and electric vehicle battery systems
Domain
Automotive / E-mobility / Battery Systems
Deliverable
dashboards & analysis
Required skills
SAP, KPI evaluation and reporting, complaint management, quality management, structured problem-solving (8D, 5 Whys, Ishikawa)
Preferred skills
Experience in automotive after-sales or technical service
Technologies
SAP, MS Office
Responsibilities
Run after-sales processes, coordinate customer requirements, handle customer complaints, track after-sales KPIs, prepare reports and evaluations
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/7884280-after-sales-quality-engineer-mfd-at-samsung-sdi-battery-systems-gmbh)