Mitarbeiter:in in der Abteilung IT, Prozess- und Projektmanagement (w/m/d)
Core
First-level IT support and process management for internal bank staff, serving as the central contact for IT-related inquiries and incident handling.
Role type
IT Support Specialist (First Level) & Process Coordinator
Builds
IT support services and operational processes for internal bank employees
Domain
Banking / IT Operations
Deliverable
product features
Required skills
IT support, incident management, process management, hardware installation, internal application support, stakeholder communication
Preferred skills
banking background, interest in IT training, self-organization, initiative, structured problem-solving
Technologies
internal banking applications, ticketing systems
Responsibilities
Provide first-level IT support via phone and tickets for internal staff, act as central contact for IT incidents and requirements, manage IT-related processes across the institution, participate in IT projects
Seniority
Entry to Mid-level, hands-on IC
