Lead Client Solutions Engineer
Core
Own end-to-end project delivery for APAC clients, spanning from RFP and pre-sales architecture through to post-deployment troubleshooting and implementation of advanced voice network solutions.
Role type
Lead Client Solutions Engineer (Project Delivery & Technical Support)
Builds
Advanced voice network solutions, Cloud9 integrations, and end-to-end client implementations for APAC institutions.
Domain
Financial services / Trading floor / Telecommunications / Cloud Infrastructure
Required skills
Voice troubleshooting, AWS/GCP, RESTful APIs, Network diagnostics, SaaS delivery, SIP/RTP/VoIP architectures, Oracle SBC configuration, Active Directory, Firewall/Proxy management, Trading floor support experience
Preferred skills
CompTIA Net+, CCNS, MSI Deployment, UCC technologies
Technologies
AWS, GCP, Oracle SBC (Acme Packet), SIP, RTP, VoIP, Active Directory, RESTful APIs
Responsibilities
Lead RFP process and regional quoting; Resolve complex customer issues on-site and remotely; Design and implement advanced voice network solutions; Mentor and upskill the professional services team; Collaborate with Support, Development, and DevOps teams to resolve issues.
Seniority
Senior, hands-on IC with mentorship responsibilities
