Pharmacy Technician - Care Team (Bilingual)
Core
First-line support for members, providers, and pharmacies regarding benefits, prior authorization, claims, and clinical program enrollment across phone, chat, and email.
Role type
Bilingual pharmacy technician (care team)
Builds
Member support interactions and pharmacy claim processing
Domain
Healthcare / Pharmacy Benefits Management (via careerplan.io/jobs/7864646003-pharmacy-technician-care-team-bilingual-at-rightwayhealthcare)
Deliverable
client delivery
Required skills
Pharmacy claims adjudication, benefit design, PBM terminology, bilingual English/Spanish, active pharmacy technician certification
Preferred skills
Mail order or specialty pharmacy background, associate's or bachelor's degree
Technologies
AI-enabled tools, internal knowledge systems
Responsibilities
Field and resolve inquiries on mail order, formulary coverage, and medication cost; assist pharmacies in processing prescription claims; support clinical pharmacists with patient outreach and program enrollment; document interactions in internal systems
Seniority
Entry to Mid-level, hands-on IC