Manager, Professional Services
Core
Lead a team to deliver successful implementations of Axon Enterprise's products (Axon Evidence, software, hardware sensors) for law enforcement and public safety agencies, guiding customers through onboarding, configuration, training, and deployment.
Role type
Manager, Professional Services (Service Delivery)
Builds
Production deployments of body-worn cameras, in-car video systems, and evidence management software for public safety agencies
Domain
Public Safety / Law Enforcement / Digital Video / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and mentorship, Resource management, Complex enterprise deployment management, Stakeholder collaboration with business/IT leaders, Technical troubleshooting of video/mobile systems, Project management and tracking
Preferred skills
Experience in Digital Video, Mobile Communications, or SaaS, Law enforcement experience, Basic networking knowledge
Technologies
Axon Evidence, Body-worn cameras, In-car video systems, Mobile applications
Responsibilities
Guide and develop the Service Delivery Team, Manage team resources and workloads, Lead complex product deployments and change management, Collaborate with business/IT leaders on project scope and timelines, Provide technical oversight for solution installation and testing, Document customer feedback for product improvement
Seniority
Manager, hands-on leadership