Staff Technical Success Manager - Prompt
Core
Lead enterprise customers through structured deployment journeys for Prompt Security, an AI governance platform, ensuring adoption and technical success.
Role type
Staff Technical Success Manager
Builds
Prompt Security platform adoption and customer health
Domain
Cybersecurity, AI Security, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise software deployment management, cybersecurity architecture, stakeholder leadership, project management, technical content creation, incident coordination, cross-functional collaboration
Preferred skills
Generative AI security, Kubernetes/Helm, MDM, API integrations, cloud infrastructure
Technologies
SentinelOne Prompt Security, Kubernetes, Helm, Salesforce, Jira, Asana
Responsibilities
Lead customers through deployment journeys with structured project management; Act as a subject matter expert during deployments and incidents; Build strong relationships with customer stakeholders; Partner with Sales Engineering and Support; Work cross-functionally with Product and Engineering; Serve as the customer's advocate during incidents; Provide proactive technical resources and digital enablement; Develop technical content, learning sessions, and webinars; Deliver regular cadence reporting on key success indicators; Collaborate with Sales to position post-sales service offerings
Seniority
Staff, hands-on IC with strategic influence
