Product Support Specialist
Core
Own the full lifecycle of client-facing technical work including pre-launch configuration, file setup, and post-launch monitoring for health plan and vendor integrations.
Role type
Mid-level IC product support specialist (technical implementation)
Builds
Client employer portal integrations, eligibility/claims file transformations, custom provider networks, and client engagement/wellness programs
Domain
Healthcare technology / Health insurance operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SSO integration configuration, file transformation validation, provider network setup, engagement platform configuration, root cause analysis, SOP creation, stakeholder coordination
Preferred skills
Healthcare member experience familiarity, technical support operations experience, process improvement
Technologies
SSO, Client Implementation Hub (CIH), H1, ClearCost, Iterable
Responsibilities
Configure SSO integrations for client employer portals; Execute and validate file transformations across eligibility and claims; Set up custom provider networks in internal systems; Configure client engagement and wellness programs in third-party platforms; Serve as primary escalation point for registration and eligibility issues; Build and maintain standard operating procedures (SOPs) for implementation workflows
Seniority
Mid-level, hands-on IC
