Team Leader, Intake
Core
Lead a team of intake specialists to manage US healthcare payer processes, including medical billing, claims, and prior authorization.
Role type
Senior Team Leader, Healthcare Operations (Intake)
Builds
Operational efficiency and quality in healthcare intake workflows for health plan partners
Domain
US Healthcare Payer Operations / Medical Billing & Claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
US healthcare payer processes, medical billing, claims, prior authorization, healthcare BPO/KPO operations, HIPAA compliance, quality auditing, process improvement, team supervision, performance management, data analysis, healthcare documentation review, contact center management
Preferred skills
Bachelor's degree, experience with large group training, cross-functional collaboration, adaptability in ambiguous situations
Technologies
Microsoft Office, Google Workspace, healthcare systems
Responsibilities
Provide daily operational direction and oversight to intake staff, conduct interviews, training, coaching, and mentoring, manage workload balancing, address case escalations and provider issues, handle HR management including performance evaluations and payroll, implement security policies and procedures, drive process improvement initiatives
Seniority
Senior, hands-on IC with management responsibilities