Intake Specialist Voice
Core
Support US healthcare operations by collecting, reviewing, and processing patient and provider requests for healthcare services and prior authorization workflows.
Role type
Intake Specialist (Healthcare Operations)
Builds
Prior authorization workflows and healthcare service requests
Domain
US Healthcare Operations / Payer-Provider Operations
Deliverable
client delivery
Required skills
inbound and outbound calling, medical documentation review, data validation, HIPAA compliance, healthcare terminology, Microsoft Office, Google Workspace, problem-solving, multi-tasking
Preferred skills
US healthcare operations experience, medical billing/claims/prior authorization experience, healthcare BPO/KPO experience, handling sensitive healthcare information
Technologies
Microsoft Office, Google Workspace, healthcare systems
Responsibilities
Handle inbound and outbound calls with US healthcare providers, process incoming requests via phone/fax/email/electronic systems, review medical documentation for completeness, validate information for prior authorization, enter and update details in healthcare systems, identify missing information and coordinate resolutions, document interactions accurately, escalate complex issues, meet call quality and service-level expectations
Seniority
Mid-level, hands-on IC