Production Support Engineer
Core
Ensure continuous uptime of application systems by monitoring alerts, managing production incidents, and supporting product operations within a digital media marketplace.
Role type
Production Support Engineer (RevOps)
Builds
Digital media marketplaces and data pipelines
Domain
Digital Media / Performance Marketing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL, Amazon Redshift, MS SQL Server, Tableau, Excel, Incident Management, Post-Mortem Analysis, Alerting Configuration
Preferred skills
Python scripting, Datadog, Cloud environments (AWS, GCP, Azure), Data engineering concepts
Responsibilities
Monitor application performance and configure alerts, Respond to and resolve escalated production issues, Own the post-mortem process for outages, Collaborate with cross-functional teams for swift resolution, Maintain documentation of incidents and lessons learned
Seniority
Mid-level, hands-on IC
