Staff Software Engineer
Core
Architect and build foundational cloud infrastructure and SRE practices to power Zendesk's global product portfolio and enable seamless partner/customer integrations.
Role type
Staff Software Engineer (Platforms/SRE)
Builds
Global cloud infrastructure, CI/CD pipelines, observability frameworks, and automation tools for Zendesk's product suite.
Domain
Cloud Infrastructure & Site Reliability Engineering
Deliverable
infrastructure
Required skills
Cloud platform expertise (AWS/GCP/Azure), Infrastructure as Code (Terraform/CloudFormation/Pulumi), Container orchestration (Kubernetes), CI/CD pipeline design, Observability stack management, Python/Bash/Go programming, Cloud networking and security
Preferred skills
DevOps-first approach, Incident leadership, Technical innovation in cloud-native architectures, Mentoring engineering teams
Technologies
AWS, GCP, Azure, Terraform, CloudFormation, Pulumi, Kubernetes, Docker, Jenkins, GitHub Actions, GitLab CI/CD, ArgoCD, Prometheus, Grafana, Datadog, OpenTelemetry, ELK/EFK stack, Python, Bash, Go
Responsibilities
Design and maintain highly available, scalable, fault-tolerant global infrastructure; Drive infrastructure automation and IaC initiatives; Establish observability frameworks and incident response procedures; Architect and optimize CI/CD pipelines; Partner with product, security, and compliance teams; Diagnose and resolve complex infrastructure challenges; Lead critical incident responses and post-incident reviews; Research and evaluate emerging cloud-native technologies.
Seniority
Staff, hands-on IC with strategic initiative leadership
