Associate Account Manager
Core
Support Administrator's travel and expense needs, solve customer issues, and act as the front line for customer experience and product feedback.
Role type
Associate Account Manager (SaaS)
Builds
Customer-facing platforms and internal tools for travel and expense management
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
Account management, customer communication, project management, data analysis, contract negotiation, segmentation strategy
Preferred skills
Passion for travel, product understanding, problem-solving, initiative
Technologies
KPI tracking tools, CRM systems
Responsibilities
Partner with Commercial customers to ensure excellent experience; maintain product knowledge to discuss relevant features; collaborate with Account Managers on prioritization; run playbooks and track KPIs (adoption, retention, upsells); drive satisfaction and reduce churn; provide internal feedback as the 'voice of the customer'; refine segmentation for Scaled book; renew and negotiate contracts
Seniority
Junior, hands-on IC
